Host: Bryan Fittin & Loren Lewis
Guest: Sam & Anna Russell
On this episode Bryan and Loren are joined by founders of The Buttered Biscuit, Sam and Anna Russell
[00:01:09] – The Russels background
[00:02:45] – What are you obsessed with this week?
Sam – Opening the second Buttered Biscuit location
Anna – Fall, enjoying the fall season, nature hikes, etc.
Loren – Walmart pick up Bryan – MiddleClassFancy instagram account
[00:12:09] – What did the moment when you’d decided to get out of the vendor world go all in and open a restaurant look like?
– received a vision to open a breakfast location – built the brand and voice before there was a name – asked the valid questions to determine what to stand for
– 1 year and two weeks later opened The Buttered Biscuit
[00:19:08] – What is it like moving from the corporate world to now?
– the difference of managing 2-3 people to 30+ – the boss is the brand, we have to have compassion with constraints to our staff – you can’t lose sight of what really makes business work which is people – you have to understand the challenge and struggles that your employees go through everyday. – corporate America is very self driven, now my goal is to have our team succeed
[00:23:39] – What is the creative role of the business
– Menu, seasonal menus – design: interior and exterior – culture
[00:27:17] – What are you doing on social media to bring out your brand?
– One of our branding components is to serve an honest breakfast
– transparency of process and community – accessibility of owners and decision makers – honesty with our guests, real conversations
[00:30:33] – What are the steps you have taken to ensure your culture extends across opening new locations?
– training, repetitive training and setting expectations
– 8 steps of service
[00:32:10] – What inspires you? What makes you get out of bed?
– our customers
– our employees
[00:38:25] – What advice could you give to young business starting to use social media?
– behind the scenes, authenticity – know your target audience – know your brand, stay true to you voice – do it, have a schedule, don’t post when you’re not ready to
[00:45:25] – What is next for The Buttered Biscuit?
– expanding
– 2 new locations in process
[00:51:03] – Rapid Fire Questions
Quotes from the Episode:
“Part of our obsession is people…investing in people..we believe the only thing you can truly make a difference in for eternity is people.” [00:04:45]
“When you understand that the most important thing that we have to offer someone is love and care, it ultimately puts into perspective everything that you do.” [00:19:40]
“We want that authenticity to come through all of our aspects of media and marketing while creating appetite appeal and accessibility.” [00:29:15]
“Consistency ensures success.” [00:30:55]
“No matter what the algorithm’s do, if you’re staying true to who your audience is and you’re just trying to engage with them, that is never gonna go away.” [00:44:20]
Links:
The Buttered Biscuit –https://www.thebutteredbiscuit.co
MiddleClassFancy – https://www.instagram.com/middleclassfancy/
Social Media:
Bryan Fittin- https://www.instagram.com/heybryanhey Loren Lewis- https://www.instagram.com/thislovelylewislife/ The Buttered Biscuit- https://www.instagram.com/thebutteredbiscuit
